SHIPPING

Most orders are produced within 2–7 business days. Production begins after your order has been confirmed.

Production times are estimates and may be longer during holidays, periods of high demand, large orders, or temporary product shortages. Weekends and holidays are not considered business days.

After production is complete, standard shipping within the United States normally takes approximately 2–5 business days.

Most U.S. customers should expect their order to arrive approximately 4–12 business days after it is placed. This estimate includes both production and shipping.

International delivery generally takes approximately 10–30 business days after production. Customs processing may cause additional delays.

Delivery dates are estimates and are not guaranteed. Bottoms Up Boating is not responsible for carrier delays, severe weather, customs delays, or other circumstances outside our control.

Items in the same order may be produced by different facilities. Because of this, your products may arrive in separate packages and on different days.

You will not be charged additional shipping simply because an order is divided into multiple shipments.

Once an item ships, tracking information will be sent to the email address entered during checkout. If your order is divided into multiple packages, you may receive a separate tracking number for each shipment.

Please allow up to 48 hours for the carrier’s tracking information to begin updating.

Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact us as quickly as possible if you notice an error.

Once an order has entered production or shipped, we cannot guarantee that the address can be changed. Orders that are lost, returned, or delivered incorrectly because of an incomplete or incorrect address may require the customer to pay for a replacement and additional shipping.

If tracking shows that your package is still moving but appears delayed, please allow several additional business days because carriers occasionally experience unexpected delays.

If tracking shows “Delivered” but you cannot locate the package:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location and with other members of your household.

3. Check with nearby neighbors when appropriate.

4. Contact the local carrier or post office using your tracking number.

5. Email bottomsupboating@gmail.com with your order number and tracking information.

For a U.S. shipment that has not arrived within 30 calendar days of its expected delivery, please contact us within the following seven days. For an international shipment that has not arrived within 45 calendar days, please contact us within the following seven days.

We will review the tracking information and work with our production and shipping partners to determine the appropriate resolution. Replacements or refunds are not guaranteed when tracking confirms delivery or when an incorrect shipping address was provided.